March 20, 2018

User stories

Dropshippers tell about their experience with Dropwow
User experience in dropshipping
For newbies I would personally recommend to read as many tutorials and guides as possible. It may seem boring at the beginning but you will learn from it. Now we are working with Dropwow and I know they offer a lot of materials for beginners. I regret we didn't have anything like that when we started.
Love the platform. Lots of high quality products with High resolution pictures. Prices are USD, in case you are selling in any other currencies. It will only take a second to do the calculation. As future improvement I would love some descriptions and sizing information in general from the suppliers.
I'm new in dropshipping business and I chose Dropwow because it's free. My store markets jewelry, so I imported many products of this category, changed their prices and added description. Dropwow is good because they offer a big variety of products, you can fill your storefront with any products you like.Unfortunately, it's impossible to import product description which makes life difficult. Some of my customers already received their parcels, so I think it's working!
What a great experience!! customer service is amazing!! and problem I have had has been taken care off quickly
- Shopify user
I saw a lot bad reviews in the past, it seems that they fixed a lot of those issues. I really like this service, it much more automatic than Oberlo and if they don't have the product in the marketplace, they import new product at your request in just 1 day.
I would use it more but I find the product descriptions lacking to the extreme. To the point that I have to track down other sources of the product I want, just to find a description of said product. This can take a substantial amount of time.
Other than that, it is good. Price are decent and shipping time is reasonable.

Dropwow really helps a lot! I don't need to place orders manually anymore. Everything is automatically redirected from my store to the platform.
The biggest challenge in dropshipping business for our store was finding the right product for the right audience.
We tried around 20 different products and failed. After that, we finally managed to find some good niche products and started selling. Of course I cannot say dropshipping is easy for beginners, you have to be motivated and try hard to win customers attention. Now our goals are getting bigger, we plan to open the second store.
I used Dropwow from the very beginning. I knew it would be tricky for me to start with a new app, but I wanted to give it a try because it's much better to work with dropshipping app rather than getting VAs to help you run your business. Plus Dropwow offers support for its users which is really useful.
My margin increased after one week with you. I think it's because Dropwow is free of charge. we'll see how it goes.
Great app i recommended easy import product good delivery times.
This app is really useful, has made the whole dropshipping process a million times easier!

Bonus: Dropshipping Supplier of Phone Cases shares his experience

We contacted with one of the suppliers of phone accessories from China and asked him some question, considering the answers may interest online stores owners. So, here is our dialogue with Michael Shang, CEO the company.
Note: Apple will introduce new iPhone 8 on September 12, however, the supplier has already got prepared for its launch and phone cases for iPhone 8 are now available for reselling.
— Could you please introduce your brand to us?
— Our brand is called Jake.Secer, we have own branded stores on Dropwow, AliExpress, Wish and Amazon. Our main office is in Huaqiangbei, in Shenzhen. Our core product is phone cases, but we do not sell phone accessories only. Following market trends, we try to work with other product categories.
Buy wholesale items for reselling - Dropwow marketplace
Michael Shang, CEO
— What is the best selling product in your store?
— Our best seller is 3 in 1 fisheye lens for mobile phones.
— How many pieces have been sold by now?
— We've already sold more than 100K lenses.
— Do you plan to start selling other products in the category? How often do you update your product range?
— Our company has its own factory, but we do not sell only our products. We cooperate with lots of different factories and plan to release other products soon. If it's needed, we can update our product line every day (smiling).
— What do you do to improve quality?
— We sell products only from trusted partners. Every product is carefully checked before shipment. We do not only care about product quality but about package too. We check the package before sending the order to make sure the end customer will get goods with no defects.
— Do you have your own package design? Is it possible to follow client's design to prepare package?
— Yes, we usually pack the goods following our own rules, but it's possible to negotiate regarding creation a package that is based on client's preferences.
— What is the average customer rating you have on the other platforms?

— The average number is around 97-98%. We care about customer experience, that's why we always do our best to solve customers' problems.
— Where the majority of your customers come from? What countries do you focus on?
— The majority of our customers are from the USA and Russia. Quantity of orders that we get from Southeast Asia increases every day, so we are going to improve our efforts over Southeast Asia in the nearest future.
— Where the majority of your customers come from? What countries do you focus on?
— The majority of our customers are from the USA and Russia. Quantity of orders that we get from Southeast Asia increases every day, so we are going to improve our efforts over Southeast Asia in the nearest future.
— How can clients get a discount?
— We give 10%-20% discount to our best customers and wholesalers.
— What is the percentage of disputes you have?
— It's only about 0,3%.
— What is the average daily volume of orders you have?
— It's around 700 orders per day.
— How do you prepare the product description and photos?
— We usually make photos by ourselves, but if we are starting product promotion, we hire a professional photographer to snap pictures for the store. All the description we have in the store are based on real characteristics that a product has.
— How do you prepare the product description and photos?
— We usually make photos by ourselves, but if we are starting product promotion, we hire a professional photographer to snap pictures for the store. All the description we have in the store are based on real characteristics that a product has.
— Do you have any requirements to dropshipping stores and clients?
— As for our clients, we hope they can be patient while we are solving problems with their orders. As for the stores, we hope they can pass the information clearly to their customers if any questions arise.
— When did you start your business?
— Our company was established about 5 years ago.
— What is the greatest accomplishment of your company?
— Our greatest accomplishment is making our customers satisfied. Our product range is quite wide, so every customer can find something for himself/herself despite his income level.
— What is the perfect client for you?
— Oh, our perfect customer should definitely understand all ecommerce processes. We try our best to fully complete orders we get, but problems can always arise. Perfect customer contacts us immediately and waits patiently until everything is solved.
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